Toner Cartridge Warranty
All EPIC toner cartridges are guaranteed to provide excellent print quality. Should any cartridge fail to perform to your satisfaction, we will provide a replacement or issue a refund according to your needs.
Also, our EPIC toner cartridges are fully warranted not to cause damage to any properly functioning machine. We will repair or pay for the repair in the unlikely event that our cartridge is found to be the cause, providing the following criteria are met:
- Please call us if you experience any problem prior to calling any other service company. Our trained technicians can provide detailed support on printer and copier maintenance that will help you quickly diagnose the problem and provide a solution.
- Our cartridge is proven to be the cause of damage or the need of service to the machine.
- Replaced parts and our cartridge should be returned to our service technicians so they can make a proper inspection in order to determine the cause of failure.
- The service organization claiming damage to the printer as a result of our cartridge should submit a letter detailing their reasons regarding such damage including diagnosis of any error codes signed by an authorized representative.
- A copy of all itemized costs from said service company must also be submitted itemizing all of the parts and labor necessary to provide the repair or estimate.
- Any other damage or repairs to that machine not directly connected with the use of our cartridge are not covered under this warranty. If you require additional clarification, please do not hesitate to contact us.